Expert Recruiting for Startups & SaaS
A passion for creating the future of Customer Success
We Don’t Just Watch CS Evolve. We Build What’s Next
Most SaaS companies are still hiring for Customer Success as it was, not what it needs to be.
Outdated roles. Misaligned metrics. Missed growth.
At NextGen CSS, we help build modern CS and Support Teams that drive real retention, expansion, and loyalty.
OUR SERVICES
Hands-On Application
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C-Suite Recruiting
OUR SERVICES
Recruitment
Fractional CS
Coaching & Consulting
WHY CHOOSE US
Hiring the wrong Customer Success talent costs more than just money. It’ll cost you retention and trust.
We help SaaS companies avoid that risk by finding the people who keep their customers loyal, their teams stable, and their growth steady.
No cookie-cutter resumes. No one-size-fits-all recruiters. Just proven CS and Support professionals who understand what your company needs.
OUR Team
Tom
CEO/Founder
Tom founded NextGen Customer Success Solutions to help companies with their CS Challenges, especially early-stage startups.
Anja
CHRO
Anja’s HR experience at multiple early-stage startups exposed how often companies get Customer Success wrong, from poor fit hires to incomplete CS foundations.
Sina
CBDO
Tom
Tom’s journey to founding NextGen Customer Success Solutions (NCSS) was driven by a passion for helping others and a deep understanding of the challenges within the CS industry.
Anja
Anja’s career began in HR for a government contractor, where she quickly saw the flaws in how companies build and drive focus for their CS departments. She later became an elementary school teacher.
Decades of CS Experience. At Your Service.
We’ve spent nearly 30 years building, leading, and hiring Customer Success and Support teams, long before “CSM” or “Proactive Support” were trendy titles.
Now, that experience is yours.
When we represent your company, you’re not just getting resumes. You’re getting real-world CS leadership, hiring instincts shaped by hundreds of interviews, and people who know what great looks like. That’s because we’ve lived it.
We’ve made the hires. Built the teams. Fought the churn. All to find the people your customers will trust.
CLIENTS REVIEWS
“Most of your competition spends their days looking forward to those rare moments when everything goes right. Imagine how much leverage you have if you spend your time maximizing those common moments when it doesn’t.”