Expert Recruiting for Startups & SaaS
A passion for creating the future of Customer Success
Customer Success (CS) has transformed significantly since its early days, evolving from a reactive function to a critical part of the SaaS industry. Originally, CS was about putting out fires and handling customer complaints, but today, it’s at the heart of driving value and ensuring customer success. Despite this progress, many companies still struggle with outdated leadership approaches, flawed metrics, and ineffective hiring practices that hinder their CS efforts.
OUR SERVICES
Hands-On Application
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C-Suite Recruiting
OUR SERVICES
Recruitment
Coaching & Consulting
Continuous Support
Customer Success
Hands-On Application
C-Suite Recruiting
WHY CHOOSE US
Finding the right talent is crucial for business success, and we make the process seamless. With deep expertise in startups, SaaS, and customer success hiring, we connect you with top candidates who fit your culture and goals. Our efficient, personalized approach ensures you get the right people quickly, so you can focus on growth.
OUR Team
Tom
CEO/Founder
Tom’s journey to founding NextGen Customer Success Solutions (NCSS) was driven by a passion for helping others and a deep understanding of the challenges within the CS industry.
Anja
CHRO
Anja’s career began in HR for a government contractor, where she quickly saw the flaws in how companies build and drive focus for their CS departments.
Sina
CDBO
Tom
Tom’s journey to founding NextGen Customer Success Solutions (NCSS) was driven by a passion for helping others and a deep understanding of the challenges within the CS industry.
Anja
Anja’s career began in HR for a government contractor, where she quickly saw the flaws in how companies build and drive focus for their CS departments. She later became an elementary school teacher.
A Vast Well of Knowledge & Experience
Between us at NextGen CSC Solutions, we have close to three decades of knowledge and experience in knowing the right talent for CS and how CS should be led. When we represent you, you have full access to this Vast Well of Knowledge & Experience.
CLIENTS REVIEWS
“Most of your competition spends their days looking forward to those rare moments when everything goes right. Imagine how much leverage you have if you spend your time maximizing those common moments when it doesn’t.”